Complaints or Comments

Complaints or Comment

 

HOW TO MAKE A COMMENT OR COMPLIMENT?
You may email us at info@ertraining.ie or write to us at E.R Training12 Cluain An Oir, Belgooly, Co Cork if you know of an event or an experience where you wish to comment or compliment the service we provided. All comments or compliments will be forwarded to the relevant staff member(s). Your feedback is valuable to us as it can help us improve our service, and therefore the service you receive in the future.

HOW TO MAKE A COMPLAINT?
If you are dissatisfied with some aspect of our service, please express this to the person with whom you are dealing who will try to help. Our director and associated staff member(s) will review you complaint and try to resolve all difficulties at local level where at all possible.

If you remain dissatisfied and wish to make a complaint, you can contact our director Ross Mannion, who will arrange for your complaint to be examined and formally investigated if required. Complaints may be made to our above email to or in writing to our above address.

WHAT IS COVERED BY OUR COMPLAINTS PROCEDURE?
The complaints procedure covers complaints about issues such as delays, mistakes and poor client services by or from our company. For example instances where you did not receive the quality of service you feel you are entitled to.
Information you need to provide for a complaint
If your complaint is complicated, you may find it best to put it in writing so that no important detail is overlooked. By providing the following information you can help to speed up the examination of your complaint.
” Your name, address, email and, if you don’t mind us contacting you by phone, your phone number (daytime).
” The background to your complaint and exactly what you are dissatisfied with, including the date(s) it occurred.
” Copies of any correspondence or other information you think might help us.

WHAT WILL HAPPEN NEXT?
” It often depends on the nature and seriousness of your complaint, but in general our director will examine the issues raised in your complaint and you will receive a reply within 15 working days.
” If the complaint is of a clinical matter our medical director will also reply to your complaint.
” However, if further investigations need to be carried out, an acknowledgement with details of progress will be sent within 15 days.
” We aim to resolve the matter as quickly as possible within an agreed time frame.
Further Information on Complaints & Appeals

The role of the ombudsman
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. The Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
CONTACT THE OMBUDSMAN AT:
Email: ombudsman@ombudsman.gov.ie

Website: www.ombudsman.gov.ie/en/

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact the Ombudsman for Children at:
Email: oco@oco.ie
Website: www.oco.ie

ADDRESS

E.R Training
12 Cluain An Oir
Belgooly
Co Cork
Office: 0214770405
Mobile: 0879676700
Website: http://ertraining.ie
Email: info@ertraining.ie

DISCLAIMER

Important: E.R Training deliver training in accordance to the standard of professional bodies of Ireland. Any deviation without professional direction may be unlawful.
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